Return Policy
At IndieGetUp, we strive to provide high-quality, sustainable products you can feel good about. However, we understand that sometimes a return may be necessary. We aim to make our return process as straightforward as possible. Please review our policy below for details.
General Return Policy
- Eligibility for Returns: Products must be returned in their original condition with tags attached and within 30 days of purchase. Items that are damaged, washed, or altered may not qualify for a refund.
- Non-Returnable Items: Certain items, such as final sale items, personalized products, or gift cards, are non-returnable. If an item is marked “final sale” at the time of purchase, it cannot be returned or exchanged.
- Return Process: To initiate a return, please contact our customer service team (info@indiegetup.com) with your order number and reason for the return. We’ll provide you with a prepaid shipping label and return instructions.
Processing Returns
- Return Shipping: A $5.00 fee will be deducted from your refund to cover the cost of return shipping, making it both easy and eco-friendly.
- Refund Processing: Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to the original payment method, and we’ll notify you once your return has been completed.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired item.
Additional Information
For any questions regarding our return policy, please reach out to our customer support team at info@indiegetup.com. We’re here to help ensure your satisfaction while promoting responsible and sustainable shopping practices.
